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Customer Stories

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Case Study: From Concept to Scale - BPO Financial Services Innovation

Emerge helped a banking and finance client overcome organizational inertia, test new customer engagement ideas, and scale results through a living laboratory.

Sep 1, 2026 · 2 min read

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Case Study: Optimizing Dealer Network Engagement

Emerge built a remote inside sales program for 1,600 Tier 3 dealers of a professional cleaning equipment manufacturer, creating $877,000 in sales opportunities.

May 20, 2026 · 2 min read

A man in a white shirt uses parallel bars to walk with assistance from a woman in blue scrubs, both smiling in a bright rehabilitation room.

Case Study: Expanding Reach for Innovative Medical Technology

A New York medical-device maker needed more coverage than its outside sales team. Emerge ran lead generation for hospitals and rehab centers.

Mar 23, 2026 · 2 min read

Pharmacist in white coat selects a bottle from pharmacy shelf filled with various medicines. Background is brightly lit. Focused expression.

Case Study: Transforming Patient Support Through Managed BPO

A pharmaceutical company piloted a managed patient-care team with Emerge for Zepbound support by phone, email, and chat, then widened the work.

Jul 3, 2025 · 3 min read

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Case Study: Streamlining Tech Subscriptions with Emerge

A leading technology firm faced challenges managing its software subscriptions, leading to service interruptions and increased costs from missed renewals.

Feb 6, 2025 · 2 min read

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Case Study: A Decade of Growth With Emerge

A decade of managed PMO work between a global technology company and Emerge, and how that partnership approached growth and operating efficiency.

Nov 18, 2024 · 3 min read

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Case Study: A Silicon Valley Technology Company

A Silicon Valley SaaS company in the events industry, and how its HR team worked with Emerge on recruiting during fast growth and hiring needs.

Jan 25, 2024 · 2 min read